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LA BONBONNIERE BAKE SHOPPES SHIPPING/RETURN POLICY
Your Satisfaction Guarantee:
Anything non-food item purchased from La Bonbonniere Bake Shoppes may be returned within 30 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below.
Condition of Goods Sold:
Used merchandise is never sold as new. New-equipment cartons may be opened for inspection or inclusion of "tips" info sheets before being shipped to you.
Returns:
Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender; except we'll pay the shipping (by surface shipping) if we made a mistake, such as shipping the wrong item. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.)
Refunds:
Refunds (and refused deliveries) are subject to 10% restocking fee with $15 minimum. Despite the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, card transaction fees, and other costs.
Refused Deliveries:
Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned."
Exchanges:
There is no restocking fee for exchanges if the item being exchanged is in condition as shipped.
Defective Equipment:
Within 30 days, customers may opt to have defective product replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply. We will pay shipping cost for return of defective items only from within the 50 U.S. States. Shipment of replacement for defective items will be by surface shipping only (except for AK and HI, which will be by mail only.) In the case of large commercial equipment, minor cosmetic blemishes occurring during manufacture or transport are not considered disabling defects, but La Bonbonniere Bake Shoppes will make a sincere effort to remedy such by providing replacement parts, touch-up paint, etc.
Shipping:
Standard shipping is by UPS Ground shipping. Some small items are shipped via U.S. Postal. Most orders received by noon Eastern Time will ship within 3 business days. Other shipping options are available (call). Shipping damage must be reported at the time of delivery or within 7 days. Ground shipping is free to the 48 states for orders over $99, except where noted on product. For orders under $99 total, S/H (shipping and handling) is $10.95 flat-rate to U.S. 48 states (which, in most cases, is well below actual shipping and handling costs.
Shipping and Delivery
Labon.com, in conjunction with our carriers, will attempt to deliver a product on the requested day. Our carriers are not obligated to telephone recipients prior to delivering packages, and we cannot guarantee the time of delivery. We are not responsible for products delivered to incorrect addresses supplied by the sender. Nor will we be responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender, decreased product quality due to an incorrect delivery address supplied by the sender, a re-route requested by the sender, or product quality problems caused by improper handling by the recipient. We do not allow orders to be edited or cancelled within one business day of the requested delivery date, or within the three (3) business days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, because of our extremely high volume of orders during these times
APO/FPO Shipping:
Shipping to APO/FPO addresses must be by U.S. Mail, and costs us about double the normal rate. Our military families are underpaid and many are putting their lives on the line daily to keep the bad guys on the proper side of the wall. If you're in the military and you can provide an address to which we can ship by UPS Ground, that would help us out and we'd appreciate it. But if you can't, then you still get our standard shipping deal anyway, and we'll absorb the difference because, like a lot of people, we owe you one. And... thanks from everyone at La Bonbonniere Bake Shoppes.
Shipment Method for Remedy of Error:
In the event that La Bonbonniere Bake Shoppes ships a wrong item, shipment of a replacement item within the U.S. 48 states will be by ground shipping. If you order any item for shipment within the U.S. but intend to use it outside the U.S., be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to U.S. addresses.
Receipts:
Receipts for items ordered by phone will be e-mailed or mailed to you. Most manufacturers require receipt for warranty service, so be sure to keep your receipt.
Personal Checks and Money Orders:
Orders paid by personal check can be shipped 4 business days after receipt. Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon they're received (for a U.S. Postal Money Order you must take cash to the Post Office.) Orders paid with checks or with money orders from any place other than the U.S. Post Office are processed for shipment after 5 business days.
Alaska and Hawaii Orders:
Orders for shipment to AK and HI cannot be placed online; you will need to call. (See phone hours here.) Also, there are additional charges for shipping most items to AK and HI, and most shipments to AK and HI are by Priority Mail.
Non U.S./Canadian Orders:
For orders for shipment outside the U.S. and Canada we cannot accept payment by credit card. Payment must be by cashier's check from a U.S. owned bank such as Bank of America or by wire transfer. (Call for payment arrangements.)
Privacy:
We do not sell or otherwise disclose customer information to any outside party not directly involved in fulfilling your order.
Security:
Our online ordering system is encrypted for your protection. Customer credit card information is never transmitted by insecure means.
Typos:
La Bonbonniere Bake Shoppes is not responsible for typographical errors. We do appreciate hearing about any inaccurate information on our site, and a discount is available to anyone who alerts us to a pricing error.
Warranties:
Warranties for products sold by La Bonbonniere Bake Shoppes are offered and provided solely by the manufacturer. Warranty information, including locations and addresses of authorized service centers, is provided in product literature. Most manufacturers require proof of purchase (and of purchase date) with warranty claim, so it's important to keep your receipt. La Bonbonniere Bake Shoppes will provide a courtesy copy of your receipt upon request if possible, but we cannot guarantee availability of such records.
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